Frequently Asked 
Questions

General

The Smith Clinic is a medical clinic made up of both family physicians and specialists including; general surgery; obstetrics/gynecology, orthopedics, podiatry, pediatrics, and internal medicine. Smith Clinic also has an injection clinic and services in x-ray and bone densitometry. There are two pharmacies, Shoppers Drug Mart and Rxellence. In addition, Advanced Respiratory offers pulmonary function tests, sleep studies, and holter monitors. Alberta Health Services also has a Hip and Knee clinic on-site. Guardian Radiology. located in the Diagnostic Imaging Department, offers mammography and ultrasound. 

We are located at #1, 6601-48th Avenue in Camrose. We are connected to the Duggan Mall, with ample parking. We are wheelchair accessible.

Our clinic hours are Monday-Friday from 8:30 a.m. - 5:00 p.m. The Smith Clinic closes daily between 12:00 p.m. and 1:00 p.m., with no reception available to answer calls.

Patients cannot access a specialist directly in the province of Alberta. You must have a referral from your family doctor.

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Walk-In Clinic

The Smith Clinic owns and operates the Walk-In Clinic.

The Walk-In Clinic operates out of our main clinic location at #1, 6601-48 Ave.

The Walk-In Clinic is open September through June, Monday to Thursday from 2:00 pm -7:00 pm, and on Saturdays and Sundays from 10:00 am – 2:00 pm.

Walk-In Clinic is CLOSED on Fridays and all statutory holidays. 

Walk-In Clinic will be CLOSED on Sundays in July and August.

The Walk-In does not have a phone number for members of the public to use. All inquiries must be directed to administration 780-672-2425.

At the Walk-In, patients are seen on a first come first served basis. The Walk-In reserves the right to triage appointments in the order of urgency for medical care.

Doctors may see walk in patients day of, if their schedule has availability. If our receptionists are unable to accommodate you, you can try the walk in clinic.

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Appointments

There are a number of services that are not covered by Alberta Health Care, which may require you to pay a fee. For example, insurance forms, Drivers’ Medicals, some pre-ops, and other third party forms all require payment of fees. Please call administration (780)672-2425 and ask for Third Party Accounts for pricing information. We accept Visa/MasterCard/Debit or cash.

If no appointments are available with your regular family doctor and you need to be seen regarding a new problem, our receptionists will do their best to accommodate you. They will not fit you in for a full-medical or for follow-up about an ongoing issue that your family doctor is managing. After you have been seen about this new problem and follow up is completed, you must return to your regular family physician.

Yes, prescriptions must be renewed by seeing your family doctor. Many prescriptions require on-going monitoring prior to renewal. Many pharmacies try to fax doctors to renew prescriptions. The Smith Clinic does not support this practice and requires that patients present for an appointment. It is the responsibility of the patient to ensure that appointments are made before a prescription runs out.

Please call and speak to the receptionist to let her know that you are running late. Depending on how late you will be, the type of appointment you have, and how that physician’s clinic is running, the receptionist may be able to tell you that you can still be seen. Otherwise, you may have to reschedule .

If you miss an appointment and do not call to cancel a note is made in your chart that you were a “No Show”. Multiple no shows may result in being told that appointments are no longer available for you. If you miss an appointment and have a valid reason for doing so, a new appointment will be made. It is always best to call and cancel than to just not show up at all.

Please be advised that as of March 1, 2017 Smith Clinic has implemented a No Show policy, patients may be subject to a fee of $40 for missed appointments

Please bring your government issued photo ID and your Alberta Health Care card.

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