clinichours

Mon - Fri, 8:30 - 5

Faqs

 

General:

 

What services are available at the Smith Clinic?

Where is the Smith Clinic located?

What are the clinic hours?

Do I need a referral to see a specialist?

 

Walk-In Clinic

 

Do you have a Walk-In Clinic?

Where is the Walk-In Clinic?

What hours are the Walk-In Clinic open?

What is the phone number for the Walk-In Clinic?

May I make an appointment at the Walk-In Clinic?

Do you take walk-ins at the main clinic?

 

Appointments

 

Are all appointments covered by Alberta Health Care?

What can I do if my doctor has no appointments available?

Do I have to have an appointment to renew a prescription?

What happens if I am going to be late for an appointment?

What happens if I miss an appointment?

 

 

What services are available at the Smith Clinic?  (Back to Top)

 

The Smith Clinic is a medical clinic made up of both family physicians and specialists including; general surgery; obstetrics/gynecology and orthopedics.  Smith Clinic also has an injection clinic and services in x-ray and bone densitometry.  There are two pharmacies, Shoppers Drug Mart and Rxellence.  In addition, Veritas Imaging offers ultrasound and mammography and Advanced Respiratory offers pulmonary function tests, sleep studies, and holter monitors.  Alberta Health Services also has a Hip and Knee clinic on-site.

 

Where are you located?  (Back to Top)

 

We are located at #1, 6601-48th Avenue in Camrose.  We are connected to the Duggan Mall, with ample parking.  We are wheelchair accessible.

 

What are your clinic hours?  (Back to Top)

 

Our clinic hours are Monday-Friday from 8:30 - 5:00 pm.  The Smith Clinic closes daily between 12:00 pm and 1:00 pm, with no reception available to answer calls.

 

Do I need a referral to see a specialist?  (Back to Top)

 

Patients cannot access a specialist directly in the province of Alberta.  You must have a referral from your family doctor.

 

Do you have a Walk-In Clinic?  (Back to Top)

 

The Smith Clinic owns and operates the  Walk-In Clinic.

 

Where is the Walk-In Clinic?  (Back to Top)

 

The Walk-In Clinic operates out of our main clinic location at 6601-48 Ave.

 

What hours is the Walk-In Clinic open?  (Back to Top)

 

The Walk-In is open Monday to Thursday from 2:00 pm -7:00 pm, Friday 2:00 PM to 5:00PM and on Saturdays and Sundays from 10:00 am – 2:00 pm.

 

What is the phone number for the Walk-In clinic?  (Back to Top)

 

The  Walk-In does not have a phone number for members of the public to use.  All questions must be directed to (780) 672-2425.

 

May I make an appointment at the Walk-In Clinic?  (Back to Top)

 

At the  Walk-In, patients are seen on a first come first served basis.  The Walk-In reserves the right to triage appointments in the order of urgency for medical care.

 

Do you take walk in appointments at the main clinic?  (Back to Top)

 

Doctors may see walk in patients day of, if their schedule has availability.  If our receptionists are unable to accommodate you, you can try the  walk in clinic.

 

Are all appointments covered by Alberta Health Care?  (Back to Top)

 

There are a number of services that are not covered by Alberta Health Care, which may require you to pay a fee.  For example, insurance forms, Drivers’ Medicals, some pre-ops,  and other third party forms all require payment of fees.  Please call (780)672-2425 and ask for Third Party Accounts for pricing information.  We accept Visa/MasterCard/Debit or cash.

 

What can I do if my doctor has no appointments available?  (Back to Top)

 

If no appointments are available with your regular family doctor and you need to be seen regarding a new problem, our receptionists will fit you in with the first available physician.  They will not fit you in for a full-medical or for follow-up about an ongoing issue that your family doctor is managing. After you have been seen about this new problem and follow up is completed, you must return to your regular family physician.

 

Patients who are unable to get into their family doctor can visit the Walk-In Clinic or, if it is an emergency, please go to the hospital.

 

Do I have to have an appointment to renew a prescription?  (Back to Top)

 

Yes, prescriptions must be renewed by seeing your family doctor.  Many prescriptions require on-going monitoring prior to renewal.  Many pharmacies try to fax doctors to renew prescriptions.  The Smith Clinic does not support this practice and requires that patients present for an appointment.  It is the responsibility of the patient to ensure that appointments are made before a prescription runs out.

 

What happens if I am going to be late for an appointment?  (Back to Top)

 

Please call and speak to the receptionist to let her know that you are running late.  Depending on how late you will be, the type of appointment you have, and how that physician’s clinic is running, the receptionist may be able to tell you that you can still be seen.  Otherwise, you may have to reschedule .

 

What happens if I miss an appointment?  (Back to Top)

 

If you miss an appointment and do not call to cancel a note is made in your chart that you were a “No Show”.  Multiple no shows may result in being told that appointments are no longer available for you.  If you miss an appointment and have a valid reason for doing so, a new appointment will be made.  It is always best to call and cancel, even if it is a few days later, than to just not show up at all.

Please be advised that as of March 1, 2017 Smith Clinic has implemented a No Show policy, patients may be subject to a fee of $40 for missed appointments.

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